Terms & Conditions

Acceptance of Website Terms and Conditions

Please read these Terms and Conditions carefully. These are the Terms and Conditions governing your access and use of this web site, located at www.dubaiparksandresorts.com. NOTE: IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NO T USE/VIEW THE WEBSITE. By continuing to use the Website and/or any of the services on the Website, you agree to be bound by these Terms and Conditions. By using and/or viewing the Website, you agree to be bound by these Terms and Conditions.

Tickets and Annual Passes

The purchaser must independently ensure that he/she prints the E-Ticket in a readable manner and presents it on entry on their first visit to the relevant park(s).
The Ticket/Annual Pass entitles the holder to admission to the selected theme park(s) for the duration of the validity period of the Ticket/Annual Pass and subject to the available usage entitlements associated with the Ticket/Annual Pass.
Unless otherwise stated, Multi-park Tickets expire 7 days after their first use, subject to the admissions entitlements associated with the Ticket.
Tickets/Annual Passes are not transferable, refundable or exchangeable and cannot be offered for resale.
A Ticket purchaser may purchase Tickets only for his/her own personal use and/or that of his/her Guest(s).
Unless otherwise stated, Open Dated Tickets expire 180 days after date of purchase.
Unless otherwise stated, Dated Tickets must be used on/or by the date indicated on the Ticket.
Unless otherwise stated, Multi-park/Multi-day Tickets are valid for 7 days from first use and first use must occur prior to Ticket expiration date. Each day of use constitutes one full day of use.
Unless otherwise stated, Tickets do not include parking fees or a designated parking space. Parking is subject to availability.
Each theme park, in its absolute discretion, reserves the right to vary the opening and closing dates and times of the attractions and to close, remove or cancel all or any part of the rides, events or facilities within the attractions for any reason including, but not being limited to technical, health and safety and/or operational reasons or due to special events or private functions. For the avoidance of doubt, the full value or any part of the value of the Ticket/Annual Pass will not be refunded nor will any compensation be payable if any of the advertised attractions are removed or closed during the year.
The authorised holder of the Ticket/Annual Pass must present the Ticket/Annual Pass upon entering the park(s).
Refunds are not available in any circumstances.
In the case of a lost Ticket, DPR may allow the visitor to enter the park(s) if the identity of the visitor can be confirmed to DPR’s satisfaction and the Ticket is not used yet. The loss of an Annual Pass must be reported immediately to DPR.
The Annual Pass permits entry to the selected theme park(s) only.
Each Annual Pass holder will be issued with his/her own Annual Pass on presentation of an official E-Ticket. The E-Ticket is valid for redemption until 30th April 2017.
The E-Ticket is NOT your Annual Pass. Please exchange the E-Ticket for your official Annual Pass on your first visit to the relevant park. Our Guest Services team will be delighted to assist you.
On exchange of the E-Ticket, the Annual Pass entitles the holder to admission to the selected park(s) for a period of 365 days from the date of redemption. Please check opening and closing times before visit.
The Annual Pass does not include parking fees and parking is subject to availability.
The VIP Annual Pass includes parking fees and parking is subject to availability.

Intellectual Property

All intellectual property rights, including but not limited to, all trademarks, copyright and database rights, in the content and materials included throu ghout the Website, including but not limited to, graphics, text, images, software, digital downloads and audio clips, are the sole property of Dubai Parks and Resorts PJSC, its subsidiaries, and/or affiliates, and are protected to the fullest extent by applicable trademark, copyright and database laws, and all such rights are reserved.

Use of Information and Materials

The information and materials contained on the Website, and the terms, conditions, and descriptions that appear, are subject to change. Not all products and services described therein shall be available at all times or in all areas. Your eligibility for particular products and services is subject to the final determination and acceptance by us, and any agreeme nt with us, shall be subject only to a written agreement evidencing such agreement.

The Website is for personal use and you agree not to modify, copy, distribute, reproduce, transfer or sell any information, material, software, products or services contained on the Website (unless you have entered into a separate written agreement with us in relation thereto).

Links to Third Party Websites

The Website may contain hyperlinks to websites operated by third parties. We are not responsible for the content of these websites, and inclusion of such hyperlinks on the Website, are solely for your convenience, and in no way constitutes endorsement of the content of such third party websites. The content, accuracy, opinions expressed, and other links provided by these resources are not investigated, verified, monitored, or endorsed by us.

No Warranty Given

Whilst every effort has been made to ensure that the information published on the Website is correct and reasonably up to date, the information has been provided on an “as is” and “as available” basis and your access to, reliance on and use of the Website is at your own risk. As such, we do not warrant the accuracy, validity, currency, adequacy or completeness of the information and materials, and expressly disclaim liability for any errors, mistakes or omissions that may appear on the Website and/or any page therein. No warranties of any kind, implied, express or statutory, including but not limited to, the warranties of non-infringement of third party rights, title, reliability, merchantability, fitness for a particular purpose and freedom from computer virus, are given in conjunction with the information and materials.

Exclusion of Liability

In no event shall we be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with, or in any way related to, the Website or use thereof or inability to use by any party, or reliance on the contents of the Website, or in connection with any failure of performance, error, omission, interruption, defect, delay or failure in operation or transmission, computer virus or line or system failure, even if we, or our representatives, are advised of the possibility of such damages, losses or expenses.

Indemnity

As a user of the Website, you agree to indemnify us from and against all liabilities, costs, expenses and damages that arise or may arise out of, or in relation to, (i) any claim resulting from the use of this Website; or (ii) use of this Website whatsoever.

Limitations on Use

As a user of this Website, you agree to not abuse the Website in anyway. This shall include, but is not limited to, defamatory, threatening or abusive conduct that violates another person’s rights at law; violation of any intellectual property, trademark and database laws; harming or interfering with the operation of another person’s hardware and/or software by uploading, transmitting or downloading computer viruses or any corrupt files; transmitting or otherwise disclosing trade secrets or any other confidential material or information; or directing any bots, spiders, crawlers, avatars or any other automated process that may debilitate the Website, our software, network or infrastructure.

Financial Information

We disclaim in full any liability in relation to your financial information and you hereby agree that we shall have no liability to you in respect of any financial information or data that you may transmit to us.

Submission of Information

All information submitted to us via the Website shall be deemed and remain our property, and we shall be free to use, for any purpose, any ideas, concepts, know-how or techniques contained in information a visitor to the Website provides us through the Website. We shall not be subject to any obligations of confidentiality or privacy regarding submitted information except as agreed by us, as specifically set forth elsewhere on the Website, in our Privacy Policy, or as otherwise specifically agreed or required by law.

Privacy Policy

We are committed to endeavoring to manage any personal information provided to us in a responsible and secure manner and at all times in accordance with applicable laws. By choosing to provide us with your personal information, you are consenting to its use by us in accordance with these Terms and Conditions. We shall not share your personal information with third parties or use it for any substantially or materially different purpose unless otherwise stated at the time of collection. We may contact you for the purposes of updating you on our products and services as well as any other information that we believe may be of interest to you. In the event you do not wish to be contacted for marketing purposes, please notify us at the time you are asked to provide us with any personal information.

You expressly acknowledge that we may use your anonymous data in order to collate industry and marketing statistics. We may also ask third parties to collate any such statistics on our behalf.

Cookies

Cookies are pieces of information that are stored on your computer and which allow us to recognize you as a user of this Website and monitor which parts of the Website you have visited. No secure information or personal data is contained in our cookies.

Amendment

These Terms and Conditions are subject to change and can be modified at any time without notice. Your continued use of the Website following the posting of changes to these Terms and Conditions further signifies that you accept such changes.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information when we believe that disclosure is necessary to enforce or apply our Terms and Conditions, protect our rights at law and/or to comply with any judicial proceeding, court order, or legal process served on our Website, or as required by law.

Governing Law and Jurisdiction

By accessing the Website and obtaining the facilities, products or services offered through the Website, you agree that the laws of the Emirate of Dubai and the applicable Federal laws of the United Arab Emirates (UAE), shall govern such access and the provision of such facilities, products and services; and these Terms and Conditions. You further agree to submit to the exclusive jurisdiction of the courts of the Emirate of Dubai, UAE in relation to any dispute arising from, or in relation to, these Terms and Conditions or the Website.